Refund policy
Return & Refund Policy
Because our items are made especially for you, please review the policy below carefully.
Custom & Personalized Items
All custom and personalized items (including custom tumblers and items with UV DTF appliqués) are final sale and are not eligible for returns or refunds.
Damaged or Incorrect Items
If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery so we can make it right.
In most cases, we will create and send a replacement item at no additional cost to you.
If a replacement is not possible (for example, due to item availability or customization limitations), a refund will be issued to your original form of payment.
Please include:
- Clear photos of the damaged or incorrect item
- Photos of the packaging the item arrived in
This helps us quickly evaluate the issue and resolve it as smoothly as possible.
You can reach us anytime at courtneyscustoms1@gmail.com.
Refunds
Refunds are issued only when a replacement is not a viable option.
If a refund is approved, it will be issued to your original payment method within 10 business days. Please allow additional processing time for your bank or credit card provider.
If more than 15 business days have passed since your refund approval and you have not received it, please contact us at courtneyscustoms1@gmail.com.